Your ICT Solution Partner of Choice
1. Introduction
1.1 ICT Choice (“we”, “us”, “our”) is committed to safeguarding the privacy and personal information of all individuals who use our websites, platforms, applications, and ICT-related services. Your trust matters to us, and we recognise the importance of protecting your personal information both online and offline.
1.2 As a proud member of the Internet Service Providers’ Association of South Africa (ISPA), ICT Choice complies with all applicable South African privacy and data protection laws, including the Protection of Personal Information Act, 2013 (POPIA) and the Regulation of Interception of Communications and Provision of Communication-related Information Act, 2002 (RICA).
1.3 This Privacy Policy explains how ICT Choice collects, uses, stores, shares, and protects personal information, and outlines your rights in relation to your data.
2. What Counts as Personal Information?
2.1 In accordance with POPIA, “personal information” includes any information relating to an identifiable natural or juristic person. Examples include: – demographic details (e.g., race, gender, age, nationality, marital status); – contact information (e.g., phone number, email, address); – identification numbers and unique identifiers; – financial, employment, medical, or educational history; – biometric data; – personal preferences, views, and opinions; – correspondence of a private or confidential nature; – any opinions others may hold about you.
3. Our Commitment to Protecting Your Information
3.1 ICT Choice takes your privacy seriously and implements strong administrative, technical, and physical safeguards to keep your information secure.
3.2 We collect and process personal information only for purposes directly related to: – providing ICT Choice services and customer support; – fulfilling legal obligations, including compliance with RICA; – improving our products, technology, and service offerings.
3.3 Your information will never be used for unrelated purposes without your explicit consent, unless required by law.
4. How ICT Choice Uses Your Personal Information
We may process your personal information for the following purposes: – creating and managing customer accounts; – identity verification and authentication (including RICA compliance); – delivering and maintaining ICT-related services; – processing payments and billing; – communicating important service updates, notifications, or security alerts; – responding to support requests, queries, or complaints; – improving system performance, website functionality, and customer experience; – conducting internal audits, troubleshooting, and security monitoring.
5. When We May Share Your Information
ICT Choice will only disclose personal information under the following lawful circumstances:
5.1 With your explicit written consent.
5.2 When required by a valid South African court order.
5.3 When necessary to comply with legislation or regulatory requirements.
5.4 During audits, debt collection processes, or complaints resolution, provided that third parties use the information solely for these purposes and maintain its confidentiality.
We do not sell personal information to third parties.
6. Monitoring and Security Measures
6.1 ICT Choice does not actively monitor customer communications or service usage unless required to do so under applicable law.
6.2 To maintain a secure environment and protect our customers from fraudulent activities, we may monitor network traffic for security-related purposes.
6.3 All personal information is stored securely using encryption, access controls, and industry-standard security practices.
6.4 You may request access to or correction of your personal information by contacting [Insert Email Address] or visiting [Insert Website URL].
7. Cookies and Anonymous Data Collection
7.1 ICT Choice uses cookies and similar tracking technologies to enhance user experience, improve website performance, and analyse usage trends.
7.2 Cookies may allow us to: – remember user preferences; – personalise online content; – deliver relevant advertising; – collect anonymised usage statistics; – improve website functionality.
7.3 Cookies do not personally identify users unless intentionally linked with additional user-provided information.
7.4 You can modify your browser settings to disable cookies. However, some website features may not function correctly if cookies are blocked.
8. Third-Party Services
8.1 ICT Choice may use third-party service providers for hosting, analytics, payment processing, communication tools, marketing, and customer support.
8.2 Where applicable, these third parties may require access to certain personal information to perform their functions.
8.3 Third-party providers are contractually required to: – comply with POPIA; – maintain the confidentiality and security of personal information; – use the information only for the purposes specified by ICT Choice.
8.4 ICT Choice is not responsible for the privacy practices of external websites or platforms linked from our website. Users are encouraged to review the privacy policies of any third-party sites they visit.
9. Protection of Minors
9.1 ICT Choice does not knowingly collect personal information from children under 18 years of age without parental or legal guardian consent.
9.2 If we become aware that personal information belonging to a minor has been collected without proper consent, we will: – delete the information as soon as reasonably possible, and – take steps to prevent future unauthorised collection.
9.3 Parents or guardians may contact us at abuse@ictchoice.co.za to request access to or deletion of a minor’s information.
10. Shared Responsibility for Online Safety
10.1 While ICT Choice applies strict security measures, users are responsible for safeguarding their personal information, login credentials, and devices.
10.2 ICT Choice encourages customers to: – use strong, unique passwords; – enable two-factor authentication where available; – regularly update devices and software; – practice caution when sharing personal information online.
11. Changes to This Privacy Policy
11.1 ICT Choice may update this Privacy Policy periodically to reflect changes to our services, technology, or legal requirements.
11.2 When significant updates occur, we will notify users via email or a prominent notice on our website.
11.3 The latest version of the Privacy Policy will always be available on our website.
12. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:
Email: abuse@ictchoice.co.za
Website: www.ictchoice.com
Company: ICT Choice
If you would like assistance filling in the placeholders (email, website, date), just let me know.
www.ictchoice.com
Company: ICT Choice
If you would like assistance filling in the placeholders (email, website, date), just let me know.